Q - HOW CAN I SEE A LARGER IMAGE OF YOUR CERTIFICATE PRODUCTS?
A - Almost all images on the DAYBORN website are thumbnails.  Each can be clicked to produce a larger image.  Clicking on a certificate thumbnail for example, provides an enlargement to fill most computer monitor screens, and details can easily be read.

Q - WHICH COUNTRIES ARE THE PERSONALISED GIFT PRODUCT BASED ON?
A - Currently our personalised gift products are based on United Kingdom news and information with Irish and Scottish variants.  These options are available for Day You Were Born, Wedding Day, and Baby Certificates.  We have recently introduced Birthday News certificate with USA and Australia versions, together with England, Northern Ireland, Scotland, Wales variants.

Q - CAN I PRODUCE MY OWN PERSONALISED CERTIFICATES ON MY HOME COMPUTER?
A - The short answer is no.  The information and database used is a business only product used under a franchise license.  Furthermore the certificates are printed on high quality templates, and subsequently laser printed.  If you are interested in being a franchiser please contact us, but be aware this is a serious bonafide business venture requiring an investment of several thousand pounds.

Q - CAN I USE MY CREDIT CARD FOR PAYMENTS?
A - You can instantly pay using your credit card (Mastercard, Visa, American Express, Switch, Solo, Delta, and Electron) this facility is provided by Paypal's secure server.  You can also order and pay by credit card for  your personalised product by telephone.

Q - I DON'T WISH TO USE A CREDIT CARD - HOW DO I PAY?
A - We accept alternative methods of payment.  This includes UK cheque, Paypal Direct (a simple method of payment, you don't even need to supply your address), Postal Order, and Direct Online Bank Transfer.  For smaller orders (normally less than £20) UK based customers can opt for payment via 14 day invoice.  Full details are provided when you check out and you will be kept fully informed by E-Mail.

Q - I LIVE OUTSIDE THE UNITED KINGDOM - HOW CAN I PAY?
A - Normally only via Credit Card or a Paypal Account.  Cheques (Checks in USA) are not normally accepted when drawn from bank accounts outside the United Kingdom due to the expense (around £10) of cashing them.

Q - WHAT IS VALUE ADDED TAX (VAT)?
A - Value Added Tax (VAT) is a United Kingdom HM Customs & Excise administered tax generally imposed on products sold by companies whose turnover is above a certain threshold.  The rate is currently 17.5%, but some elements of the purchase such as Royal Mail shipping may be VAT free. 

Q - CAN MY COMPANY CLAIM BACK VALUE ADDED TAX (VAT)?
A - We at Datalite UK Ltd are a United Kingdom VAT Registered Company under GB 922 4169 36; therefore if entitled under current regulations VAT Registered Companies and Organisations may claim VAT back.

Q - HOW IS VAT CALCULATED ON PRODUCTS PURCHASED FROM DAY YOU WERE BORN?
A - Prices quoted on the site are inclusive of VAT tax.  On checking out and proceeding to pay, products initially show the NET amount prior to adding VAT - this will be less than the inclusive amount.  VAT is shown as a separate figure calculated at the current UK rate of 17.5%.  The NET amount and TAX amount added together will amount to the inclusive figure.  Please note when purchasing multiple items the final price may be a few pennies different (either slightly more or less) this is due to rounding - a requirement of HM Customs and Excise. 

Q - HOW IS VAT CALCULATED FOR SHIPPING CHARGES?
A - Shipping prices quoted on THE DAY YOU WERE BORN website are inclusive of VAT.  On checking out and proceeding to pay, Shipping will also be shown as the full inclusive amount.  VAT will not be charged if a zero rated service such as Royal Mail or Parcel Force is used .  If  Shipping VAT is applicable (i.e. City Link or other courier company) a separate Shipping Tax box will appear to show the amount of VAT included.

Q - I LIVE OUTSIDE THE EUROPEAN VAT AREA - DO I HAVE TO PAY VAT?
A - No you do not have to pay VAT.  This will automatically be calculated on checking out, saving around 15% on the quoted VAT inclusive prices.  Please note that you may be liable to pay import tax if required by your country's rules.
 
Q - I HAVE ALREADY SUBMITTED AN ORDER, CAN FURTHER ITEMS BE ADDED TO TAKE ADVANTAGE OF DISCOUNTS AND/OR POSTAL SAVINGS?
A - Provided your order has not been despatched, further orders will be entitled to full discounts and postal savings equivalent to the overall order.  Any monies due will be automatically credited to you.

Q - CAN I PURCHASE MATCHING FRAMES FOR YOUR DAY YOU WERE BORN PRODUCTS? 
A  - Yes please visit our sister site 'FRAMES ONLINE' (Link also available from DAYBORN's Home Page).  If you do this before checking out of our Online Store, your Day You Were Born purchases will be remembered on the shopping cart software.
  
Q - DO FURTHER ITEMS ORDERED FROM YOUR SISTER SITE 'FRAMES ONLINE' QUALIFY FOR DISCOUNT/POSTAL SAVINGS?
A - Yes.  Both 'The Day You Were Born' and 'Frames Online' use the same shopping cart software and discounts/postal savings  will be based on the overall transaction.  This should be automatically calculated following procedure in question above, otherwise we will credit difference provided previous item(s) are not despatched.

Q - IS THERE A LIMIT TO THE AMOUNTS THAT MAY BE ORDERED?
A - In short no.  We can provision any amount from 1 upwards and customers benefit from delivery savings.  You can order as many certificates you like, and our Online Shopping Cart allows you to add further items as you shop. 

Q-  CAN A PERSONALISED MESSAGE BE ADDED?
A - Personalised messages may be added to our 'DAY YOU WERE BORN' and 'BABY CERTIFICATES'.  This option can be purchased from options provided from the Specials Menu Pages.  Any message can be added up to 60 characters, including spaces.  We reserve the right to reject grossly offensive text or messages breaking the law.

Q - HOW ARE UK DELIVERY CHARGES CALCULATED?
A - When you order these are automatically calculated for you, being primarily based on weight.  For small quantities despatches will be by Royal Mail 1st Class Post.  Larger orders will be despatched by next day courier service - this provides you with an economical and efficient carriage service for larger quantities.

Q - WHAT IS YOUR POLICY REGARDING INTERNATIONAL DESPATCH?
A - Unfortunately we do not normally provision glass products outside the UK, the risk of breakage during Airmail transit is too high.  However, we can supply non-glass products, such as our Laminated Certificates and Certificates with the Acrylic 'Glass' Wood frame; worldwide by Airmail (3-5 working days delivery time). 

Q - WHAT HAPPENS IF PRODUCTS ARE DAMAGED DURING DELIVERY?
A -  Customer satisfaction is our top priority and we will undertake to promptly replace or arrange a credit/refund for items damaged during delivery.  To enable us to claim from the respective carriage mail/courier insurance we may ask for proof and/or information on the damage sustained to products and packaging.